At Galioo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to accept returns within 90 days of receipt of your order.

Returns Eligibility

  • Items must be new and unused, with all original tags and packaging.
  • Bespoke and personalized items are not eligible for returns unless there is a fault caused by us.
  • Items that have been used, worn, altered or damaged in any way will not be accepted for return.

Return Process

To initiate a return, please contact us at to receive a return authorization number. Once you have received your return authorization number, please send the item(s) back to us at the following address: 71-75 Shelton Street N30 London, Greater London WC2H 9JQ United Kingdom

Please include the return authorization number and a note indicating the reason for the return. We recommend using a trackable shipping method for your return.


If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at We will work with you to resolve the issue and send you a replacement item.

Contact Us

If you have any questions about our return policy, please contact us at

Address : 71-75 Shelton Street London, Greater London WC2H 9JQ United Kingdom

Phone : +212 6 67 34 05 87

Email :

Support : 

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